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About Us > The TeraMach Difference
Five Pillars of Customer Satisfaction and Success
Since our start in 1996, TeraMach has grown into one of Canada's Top IT Solutions Providers. The Canadian Dealer News ranks TeraMach among the Top 60, and we're proud of this accomplishment. This success is built on the five pillars described in this statement to our customers:
1. Commitment and Dedication
TeraMach is 100% committed to your success. We anticipate and understand your information technology requirements and do everything in our power to meet your expectations. We create solid, intimate relationships with our customers, vendors, and alliances.
2. IT Expertise and Knowledge
We are a passionate team of experienced professionals, committed to delivering quality technology solutions. Our team bridges the gaps in your IT environment to transition you from where you are today to where you need to be. At TeraMach, we focus on your long-term requirements and satisfaction without compromising short-term needs. That’s customer success.
3. Superior Customer Service
We understand the IT industry and we do our best to grasp your business requirements. We take a proactive leadership position in customer service, to help you succeed in a constantly changing IT world. It’s the everyday care we give to our customers that gets the job done right. We attend to detail and dedicate ourselves to accuracy, with follow-up and flexibility.
4. Quality IT Solutions
The delivery of a quality solution begins the moment you calls us. We ensure that our customers receive more than hardware, software, and professional services. We offer a cost-competitive solution complemented by fast turnaround and great value for the investment.
5. Competency and Technical Strength
Our competency is all about getting the job done right. It is about our highly effective processes, training, teamwork and the right skill sets from technical, sales, procurement, and management teams. Our technical expertise provides customers with a reliable source of knowledge and experience second to none.
