Support & Training

Advanced IT Support

With today’s rapid technological changes, IT departments are being held accountable for a widening range of complex system interdependencies with less resources. TeraMach’s Advanced Technical Support Service (ATSS) helps you meet this challenge.

Examples of services that can be delivered:

• Operating system support and patching
• Performance tuning
• Capacity planning
• Proactive maintenance and health check
• Resource utilization analysis

ATSS services are very flexible and responsive and can be provided on-site or by telephone. Services are charged on a time and material basis. Customers can contract for an individual project or have the flexibility to purchase packages of five to 20 days.

Training and Documentation Services

To ensure the success of implementing new technologies, TeraMach offers a range of training courses. Taught by subject matter experts with hands-on technical experience, these courses provide in-depth product and technology information in a variety of course formats.

TeraMach is an authorized education partner of :

• Hewlett-Packard
• SUN
• EMC
• Hitachi Data Systems
• IBM
• Symantec