The “workplace” has expanded far beyond a physical office to support a remote workforce. For today’s employees who work on enterprise data and tools, our growing connected world allows teams to connect and exchange knowledge using cutting-edge technology, extending options for communication and collaboration.
IT Lifecycle Management
We’re outgrowing the device-centric model of management, where employee work and productivity were restricted to the desktop computer. Overseen by the company’s IT department, that environment was restrictive and resulted in a “locked-down” model of management. TeraMach Technology Services offers a Workplace Experience transformation framework to help companies create and support a user-focused environment.
Digital Workplace Transformation
The TeraMach team works closely with businesses and organizations during each phase of their digital workplace modernization journey. We’ll be there with guidance and support from assessment, design, and planning through to the implementation, ensuring that the end result will bring improved employee productivity and engagement. We focus on a user-centric approach in our TeraMach’s Workplace Experience portfolio offerings, which is made up of a comprehensive suite of services for all aspects of IT Lifecycle Management and the Digital Workplace Transformation:
- UC, Collaboration, and Messaging: Allows employees to quickly and effectively communicate in today’s modern workplace.
- Asset Lifecycle Optimization: Helps organizations manage both the risks and the opportunities associated with frequent technology updates. Provides a comprehensive suite of services that make procurement and inventory management easier. Endpoint provisioning, configuration, and disposition services significantly reduce IT support costs and provide an improved user experience.
- Desktop Virtualization: Virtual desktop infrastructure allows employees to work across all types of devices from any location while protecting sensitive information.
- Unified Endpoint Management: Combining traditional desktop and mobility management tools provides complete visibility and single-pane-of-glass administration. IT teams are able to better provision, administer, and secure an ever-growing number of endpoints. TeraMach’s approach incorporates platform monitoring and management, policy management, OS imaging, application packaging and development, and endpoint protection and security.
- Next-Gen End-User Support: TeraMach helps organizations transition from device-centered to user-centered, supporting organizations through personalized services and proven data analytics. Our TeraMach service desk experts deliver support using remote troubleshooting tools to accelerate resolution of the problem. TeraMach offers self-service and automated request fulfillment through a customized portal for our users.
We are here to support you, no matter the size of the problem or when it strikes. Read more about our Workforce Services.